Help Center of KIMI TOURS

Welcome to KIMI TOURS ! We help users to research and book travel experiences, post opinions of those experiences, and engage in interactive travel forums. However, we are not a travel or tour agency, and we do not provide such experiences ourselves. When you make a booking, you will be purchasing a tour, ticket or other service directly from the third-party supplier.

These Terms of Use apply to any use of KIMI TOURS's services. Please read these Terms of Use carefully, as they contain important information concerning your legal rights and limitations on these rights, as well as a section regarding applicable law and jurisdiction of disputes. By accessing or using KIMI TOURS's services, you are indicating that you have read these Terms of Use and agree to be bound by them. If you do not agree with all of these Terms of Use, you are not permitted to access or use the services.

Use of the Services

2.1 As a condition of your use of the Services, you represent and warrant that (i) all information supplied by you in the course of your use of the Services is true, accurate, current and complete, and (ii) you are 13 years of age or older in order to use the Website. KIMI TOURS does not knowingly collect the information of anyone under the age of 13.

2.2 Your use of the Services is permitted by KIMI TOURS only for personal, non-commercial use and/or to make legitimate requests to make a Booking of the Products offered. You agree not to use this Services to make any speculative, false or fraudulent requests or Bookings.

2.3 You further represent and warrant that you (a) are not currently suspended and have not previously been banned by KIMI TOURS from using the Services; (b) are not acting on behalf of a competitor of KIMI TOURS; (c) will not create more than one KIMI TOURS Account; and (d) have full power and authority to enter into this legally binding agreement and in doing so will not violate any other agreement to which you are a party.

2.4 We retain the right at our sole discretion to deny access to the Services to anyone at any time and for any reason, including, but not limited to, for violation of these Terms of Use.

2.5 In accessing or using the Website, you may be exposed to content that is offensive, indecent, inaccurate, objectionable, or otherwise inappropriate. KIMI TOURSdoes not endorse such content, and cannot vouch for its accuracy. You therefore access and use the Website at your own risk.

KIMI TOURS Accounts

3.1 You may need to create a KIMI TOURS Account and provide information about yourself in order to use some of the features on the Website and other Services, including when you make a Booking. You are responsible for maintaining the confidentiality of yourKIMI TOURS Account password and log-in credentials ("KIMI TOURS Account Credentials"). You are also solely responsible for all activities (including Bookings) that occur in connection with your KIMI TOURS Account. You agree to notify us immediately of any unauthorized use of your KIMI TOURS Account.

3.2 Your KIMI TOURS Account is for your personal use only. You may not impersonate someone else (e.g., adopt the identity of a celebrity), create a KIMI TOURS Account for any person other than yourself, provide an e-mail address or other personal details other than your own, or create multiple KIMI TOURS Accounts.

3.3 We may terminate or suspend access to your KIMI TOURS Account or your ability to use the Services, in whole or in part, at our sole discretion, for any or no reason, and without notice or liability of any kind. For example, we may terminate or suspend your KIMI TOURS Account or ability to use the Services if you misuse the Website. Any such termination or suspension could prevent you from accessing your KIMI TOURSAccount, the Website, User Content (as defined in Section 6.1), Website Content (as defined in Section 4.1), and/or any other related information.

3.4 You may terminate your KIMI TOURS Account at any time by contacting us to request that we close your KIMI TOURS Account, and by discontinuing your use of any and all parts of the Services. If you close yourKIMI TOURS Account, we may continue to display your previously published User Content and are under no obligation to remove any of your User Content.

3.5 AS A USER OF THE SERVICES, YOU UNDERSTAND AND AGREE THAT: (1) NEITHER KIMI TOURSNOR ITS AFFILIATES WILL HAVE ANY LIABILITY TO YOU OR OTHERS FOR ANY UNAUTHORIZED BOOKINGS MADE USING YOUR KIMI TOURS ACCOUNT AND/OR KIMI TOURS ACCOUNT CREDENTIALS; AND (2) THE UNAUTHORIZED USE OF YOUR KIMI TOURS ACCOUNT AND/OR KIMI TOURSACCOUNT CREDENTIALS COULD CAUSE YOU TO INCUR LIABILITY TO BOTH KIMI TOURS AND OTHER USERS.

Website Prohibited Activities

4.1 The content and information on the Website (including, but not limited to, messages, data, information, text, music, sound, photos, graphics, video, maps, icons, software (including Software, as defined in Section 8.2), code or other material, and collectively described herein as the "Website Content"), as well as the infrastructure used to provide such Website Content, is proprietary to us. You agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any Website Content, or any products or services obtained from or through the Website. Any other use of the Website Content, products and/or services requires the prior written permission of KIMI TOURS.

4.2 Additionally, you agree that you will not and will not assist or enable others to:

a. use the Website or the Website Content for any commercial or unlawful purpose;

b. access, monitor or copy any Website Content using any robot; spider, scraper or other automated means or any manual process to access, scrape, index, retrieve or otherwise use the Website or any Website Content for any purpose without our express written permission;

c. violate the restrictions in any robot exclusion headers on the Website or bypass or circumvent other measures employed to prevent or limit access to the Website;

d. take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure or makes excessive traffic demands on the Website;

e. deep-link to any portion of the Website for any purpose without our express written permission;

f. "frame", "mirror" or otherwise incorporate any part of the Website into any other website without our prior written authorization;

g. attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any Software;

h. use the Website to threaten, stalk, defraud, incite, harass, or advocate the harassment of another person, or otherwise interfere with another user's use of the Website;

i. use the Website to submit or transmit spam, chain letters, contests, junk email, pyramid schemes, surveys, or other mass messaging, whether commercial in nature or not;

j. use the Website in a manner that may create a conflict of interest, such as trading reviews with other business owners or writing or soliciting reviews;

k. use the Website to promote bigotry or discrimination against protected classes;

l. use the Website to violate any third-party right, including any breach of confidence, copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right;

m. use the Website to submit or transmit pornography or illegal content;

n. use the Website to solicit personal information from minors, or to harm or threaten to cause harm to, any person including minors;

o. attempt to gain unauthorized access to the Website, user accounts, computer systems or networks connected to the Website through hacking, password mining or any other means;

p. use the Website to transmit any computer viruses, worms, defects, Trojan horses or other items of a destructive nature (collectively, "Viruses");

q. use any device, software or routine that interferes with the proper working of the Website, or otherwise attempt to interfere with the proper working of the Website;

r. use the Website to violate the security of any computer network, crack passwords or security encryption codes;

s. disrupt or interfere with the security of, or otherwise cause harm to, the Website; or

t. remove, circumvent, disable, damage or otherwise interfere with any security-related features of the Website, features that prevent or restrict the use or copying of Website Content, or features that enforce limitations on the use of the Website.

Copyright and Trademark Notices

9.1 Excluding Third Party Content, the Website and all content of the Website including, but not limited to, all visual interfaces, interactive features, custom graphics, design, computer code, products, software, compilation of other content (such as compilation of third party content), and other elements and components of the Website are: ©2024 KIMI TOURS, Inc. All rights reserved. KIMI TOURS is not responsible for content on websites operated by parties other than KIMI TOURS. All other product or service names or slogans displayed on the Website (including those of the Products) are registered and/or common law trademarks of KIMI TOURS, Inc. and/or its suppliers or licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of KIMI TOURS or the applicable trademark holder. In addition, the look and feel of the Website, including all page headers, custom graphics, button icons and scripts, is the service mark, trademark and/or trade dress ofKIMI TOURS and may not be copied, imitated or used, in whole or in part, without the prior written permission of KIMI TOURS. All other trademarks, registered trademarks, product names and company names or logos mentioned in the Website are the property of their respective owners. Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by KIMI TOURS.

9.2 If you are aware of an infringement of either your brand or our brand, click here and follow the Copyright Complaint Policy instructions. We only address messages concerning brand infringement at the email address ta-copyright@tripadvisor.com.

Pricing

11.1 The price of each Product will be quoted on a per-person basis, unless otherwise specified.

11.2 Prices are based on the local tariff at the time of quoting, converted at the prevailing foreign-exchange rate as determined by KIMI TOURS. See Section 12 for more information about currency conversions.

11.3 Price quotations are subject to change without notice, until a Booking has been made.

11.4 Unless the Supplier has otherwise specified, prices do not include any local taxes or use-fees, including foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger-facility charges or international transportation tax.

11.5 Inclusions are determined by the Supplier. Prices do not include tips/gratuities; passport and visa fees; baggage and personal insurance; any items of a personal nature; taxes or duties; and any beverages or food that the Supplier has not specifically stated are included.

Payments

13.1 When you make a Booking, KIMI TOURS collects your payment information and processes your payment as described in Section 14. In doing so, KIMI TOURS acts as the limited payment collection agent of the Supplier, collecting your payment for the applicable Product(s) on behalf of such Supplier. Full payment by credit or debit card is required to make a Booking, unless otherwise specified. The payee will be listed as KIMI TOURS/Tripadvisor on your statement.

13.2 The value of your Booking may be subject to taxes, duties, foreign transaction, currency exchange or other fees. Your bank or payment card company may convert the payment into the local currency and may charge fees, resulting in differences between the amount displayed through the Platform, and the final amount charged to you. KIMI TOURS recommends that you contact your bank or card company if you have any questions concerning any applicable currency conversion or fees.

Payment Processing

14.1 Under these Terms of Use, the payment processing services for the Services provided are provided by KIMI TOURS Limited (on behalf of KIMI TOURS Inc.), or by KIMI TOURS Inc., or by KIMI TOURSSystems Pty Limited, depending on the payment method used for your Booking. KIMI TOURSLimited's registered office address is 7 Soho Square, London W1D 3QB, UK. KIMI TOURSSystems Pty Limited's registered office address is Level 5, 219 Cleveland St, Redfern, NSW 2016, Australia.

14.2 In the event you make a Booking using a credit or debit card and your payment is processed via a European acquirer, the payment processing services will be provided by KIMI TOURS Limited on behalf of KIMI TOURS Inc. (generally indicated by KIMI TOURSLimited being referenced on your card statement). For a Booking made using any other payment method, the payment processing services will be provided by either KIMI TOURS Inc. or KIMI TOURS Systems Pty Limited (as stated on the applicable payment statement). If your payment was processed by KIMI TOURS Limited or KIMI TOURS Inc., the Terms of Use constitute an agreement between you and KIMI TOURS Inc. If your payment was processed by KIMI TOURS Systems Pty Limited, the Terms of Use are an agreement between you and KIMI TOURS Systems Pty Limited, and the Services are provided to you by KIMI TOURS Systems Pty Limited. For the avoidance of doubt, these Terms of Use never constitute an agreement between you and KIMI TOURS Limited.